Head of Customer Experience

Role: Head of Client Experience Location: India (Gurgaon and Mumbai) Experience: 8–10 years Role Summar y We are looking for a Head of Client Experience to build and scale the systems, processes, and governance needed to measure and improve customer experience across a fast-growing Fintech, Banking, BFSI, B2B Saa S environment. This is a strategic and operational role, not a traditional account management position. The focus will be on creating scalable frameworks for customer health, service q…