Data & AI - Data Engineer

Roles & Responsibilities: - Monitor dashboards, error logs, crash reports, and performance metrics (Firebase, Sentry, Splunk, ELK, etc.) - Troubleshoot issues related to UI, APIs, builds, deployments, and integrations - Perform root cause analysis (RCA) and provide temporary workarounds until permanent fixes are applied - Escalate unresolved issues with detailed analysis to L3 teams - Manage deployments for web apps (React.js) and mobile apps (React Native) - Handle app release activities including code packaging, signing, and publishing to Google Play Store & Apple App Store - Support SSL, CDN, caching, and environment configuration changes - Monitor application availability, performance, and end-user experience - Support routine checks, regression validations after releases, and system health monitoring - Work closely with L1 support for ticket triage and with DevOps for CI/CD pipeline troubleshooting - Maintain runbooks, FAQs, and known error databases Skills: Servicenow, React Native, Javascript, react.js Experience: 2.00-5.00 Years