ERP Account Manager Farming Role

We are seeking a proactive and customer-focused ERP Account Manager to manage and grow existing ERP customer accounts. The role is centered on building long-term relationships, driving customer satisfaction, identifying upsell and cross-sell opportunities, and ensuring timely renewals. This position requires strong domain understanding of ERP products and the ability to address customer needs through continuous engagement and value delivery. Key Responsibilities - Manage and nurture a defined portfolio of ERP customers to maximize satisfaction, retention, and account growth. - Develop a deep understanding of client business processes, ERP usage patterns, and future requirements. - Identify upsell and cross-sell opportunities across modules, services, and additional licenses. - Drive timely contract renewals and minimize churn through consistent customer engagement. - Serve as the primary point of contact for customer escalations, queries, and ERP-related discussions. - Collaborate closely with internal teams including Product, Pre-Sales, Implementation, and Support to address customer needs. - Maintain accurate CRM records including account status, pipeline updates, forecasts, and opportunity progress. - Act as the internal customer advocate by representing client needs in product improvement or roadmap discussions. Required Qualifications - Bachelor's degree in business, IT, or a related field. - 5+ years of experience in ERP account management, customer success, or sales (farming-focused). - In-depth understanding of ERP platforms such as Oracle, SAP, Microsoft Dynamics, NetSuite, or Infor. - Proven experience managing enterprise or mid-market customers in a SaaS or technology environment. - Strong presentation, negotiation, and stakeholder-handling capabilities. - Customer-first approach with the ability to handle escalations tactfully. Skills: Stakeholder Management, customer lifecycle management, Account Planning Experience: 5.00-10.00 Years