IT Support Engineer - CB

We are seeking an experienced and customer-focused IT Support Engineer to provide technical support across our organisation. The ideal candidate will have strong hands-on experience with Microsoft 365, Fortigate VPN, Microsoft Azure, and Windows Server 2016. There is an opportunity to grow into a security role within a business that operates a European management culture reliant on Mutal Trust and Respect and needs to work well with vendorsKey Responsibilities Technical Support - Provide 1st–2nd line support for hardware, software, and network issues. - Troubleshoot problems related to Microsoft 365 applications, email, Teams, SharePoint, and OneDrive. - Resolve connectivity issues with Fortigate VPN and assist users with remote access. System Administration - Manage and maintain Azure Active Directory including user accounts, groups, roles, and security settings. - Administer Windows Server 2016 including AD DS, DNS, DHCP, Group Policy, and file services. - Monitor system performance and ensure availability and reliability of IT services. - Monitor Supplier performance Infrastructure & Security - Support Fortinet/Fortigate firewall operations including VPN configuration, policies, and monitoring. - Implement and maintain IT security best practices across endpoints and cloud services. - Assist with patch management, backups, and disaster recovery procedures. - Setup new Users - Setup new devices - In stall Company Approved Software Operational Support - Maintain IT documentation including maintain and administer the Computer and User Equipment List. - Collaborate with external vendors such as 3rd party support when needed to resolve issues. - Participate in IT projects, upgrades, and migrations. - Support users with Group related IT issues (EMAIL) raising and managing tickets on SNOW Job Description Required Skills & Experience Technical Skills - Proficiency with Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, and security features. - Hands-on experience configuring and supporting Fortigate VPN and Fortinet firewalls. - Working knowledge of Microsoft Azure (Azure AD, Intune, device management, conditional access, Roles and policies). - Strong experience managing Windows Server 2016 (Active Directory, Group Policy, DNS/DHCP). - Good understanding of networking fundamentals: TCP/IP, VLANs, routing, Wi-Fi. - Familiarity with Cyber Essentials General Skills - Strong problem-solving and diagnostic skills. - Great logical deduction - Excellent communication and customer service abilities. - Ability to work both independently and as part of a team. - Strong organisational skills and attention to detail. Preferred Qualifications - Experience with firewalls - Experience of RMM Intune/Endpoint Manager, N-able - Experience supporting hybrid cloud environments Personal Attributes - Calm under pressure with strong time-management skills. - Professional, approachable, and service-oriented - Views security as essential