Production Support Analyst

Job description: Profile : Production Support Analyst Experience : 3 to 6 years Location : Bangalore/Chennai/Mumbai/Pune Mode : work from Office Notice Period : Immediate to 15 Days Skills : Java, Unix, PL/SQL, App D, Splunk Responsibility: - Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment. - ITIL foundation Certification desired - Basic knowledge of SDLC - Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows) - Strong technical skills PLSql, Unix, Unix shell scripting - Experience on scripting including Shell Python - Ability to quickly receive and process information, make appropriate risk-based decisions - Excellent communication skills, both oral and written - Effective issue management skills, problem identification, root cause analysis, and solution recommendation - Experience in enterprise incident management practices, monitoring and performance tools - Experience with Monitoring Tools Skills: Sdlc, Splunk, App Dynamics, Java, Pl/sql, Python Experience: 3.00-6.00 Years