SAP PPQM Consultant

Description Role Overview Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven environment . Responsibilities Key Responsibilities ✅ AMS Support & Incident Management - Provide L2/L3 production support for SAP PP and QM modules - Resolve incidents, service requests, and defects within defined SLAs - Perform root cause analysis (RCA) and implement permanent fixes - Reduce recurring production and quality‑related issues ✅ Change Requests & Enhancements - Handle minor enhancements and configuration changes in PP/QM - Prepare Functional Specifications (FS) and coordinate with ABAP teams - Support transport management and release cycles ✅ Client & Stakeholder Interaction - Act as functional SPOC for PP/QM AMS support - Interact with business users across regions (US / EU / APAC) - Participate in AMS governance calls, SLA reviews, and reporting ✅ Testing & Documentation - Perform unit testing, integration testing, and UAT support - Maintain ticket documentation, SOPs, KT documents, and knowledge base - Support transition and knowledge‑transfer activities ✅ Integration Support - Handle PP/QM integration issues with: - MM (MRP, inventory, procurement) - SD (delivery, batch management where applicable) - FI/CO (production postings, variances, settlements) Qualifications Required Skills for : SAP PP Functional - MRP, BOM, Work Centers - Production / Process Orders - Capacity planning & confirmations - Order settlement & variance analysis SAP QM Functional - Inspection types (01, 04, etc.) - Quality notifications & results recording - Usage decision (UD) - QM integration with PP & MM AMS / Support Experience - 4-10 years in SAP AMS / production support - Experience in ITIL & SLA‑based delivery models - Hands‑on with ServiceNow / Remedy / JIRA Preferred Skills (Zensar Focus) - ✅ Exposure to S/4HANA PP/QM support - ✅ Manufacturing domain experience (Discrete / Process industry) - ✅ Client‑facing communication experience - ✅ SAP PP or QM Certification (good to have) Soft Skills - Strong analytical & troubleshooting abilities - Clear business communication - Ability to handle high‑pressure AMS environments - Good documentation & reporting discipline Key Deliverables (Zensar Expectations) - ≥95% SLA & KPI adherence - Reduction in recurring incidents - High CSAT (Customer Satisfaction Score) - Audit‑ready documentation and compliance