Technical Support Engineer

Job Description About the Role The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting. Responsibilities - TSE will be responsible to provide chat and voice support to our international clients. - Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries. - Responsible for responding to customers in an efficient and professional manner - Handles and resolves technical queries; identifies and escalates accordingly - Meets expectations regarding productivity as defined by the process - Ensures compliance with all company and departmental policies, procedures, and guidelines - Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels Looking For - 1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process. - Freshers with strong communication skills and willingness to learn are also encouraged to apply. Mandatory Skills A. Technical / Functional Skills - Excellent communication skills in English (both spoken and written) - Basic to advanced knowledge of computers (software) - Working knowledge of internet and networking - Typing speed - minimum 35 wpm with 100% accuracy B. Soft Skills - Customer-focused mindset with strong problem-solving skills - Self-motivated and ability to work with minimal supervision - Ability to remain calm and composed in high-pressure situations Good to Have Skills - Experience working in global support environments - Familiarity with CRM tools like Salesforce and ServiceNow