Service Desk Engineer - L1 support

- L1/ L2 Monitoring and Incident Management - Candidate should have excellent/good communication skills - Ability to manage shift alone - Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements - Should adhere to SLA s - To follow up on issues with respective application teams - Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools - Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk - Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. - 24x7 rotational shifts and week offs. Skills: Service Now, Jira, Sla Experience: 2.00-6.00 Years