Field Service Engineer-Engineer

Key Responsibilities ESH Compliance - Maintain site hygiene and adhere to Standard Operating Procedures (SOPs). - Ensure proper usage of Personal Protective Equipment (PPE). - Conduct safety training and awareness sessions for field staff. Customer Management - Support outage escalations, site access, and infrastructure upgrades. - Maintain strong relationships with customers and resolve field issues promptly. Site Quality & Process Compliance - Ensure quality of telecom infrastructure at sites. - Conduct site audits and enforce compliance with processes and standards. Energy Management - Reduce diesel consumption and manage electrical board (EB) faults. - Ensure energy efficiency and compliance with energy-related policies. Uptime Management - Maintain infrastructure uptime and reliability. - Conduct Root Cause Analysis (RCA) for outages and implement corrective actions. - Ensure proper functioning of site automation systems. Team Management - Evaluate technician performance and allocate resources effectively. - Plan and conduct training sessions to enhance team capabilities. Landlord Management - Ensure site access and resolve site hygiene or landlord-related issues. - Maintain cordial relationships with landlords and site partners. Decision-Making Authority - Without approval: Routine maintenance, fault rectification, diesel pilferage reporting. - With manager informed: Consumables replacement, site visits. - With approval: Material issuance (via Area Ops Manager or Head O&M). Dimensions - Financial: Operate within OPEX budget. - People: Manage 68 technicians across 100–150 sites. - Other: Coordinate with internal and external stakeholders. Key Interactions - Internal: SCM, Energy Department, Security, Estate, TOC teams. - External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians. Major Challenges - Site outages due to access or DG issues. - Theft, equipment failure, adverse weather, material constraints, and technician availability. Skills & Knowledge - Education: Degree in Mechanical or Electrical Engineering preferred. - Knowledge: Electrical systems, DG sets, GSM/CDMA basics. - Skills: Analytical thinking, planning, team management, multitasking. - Experience: 12 years in telecom infrastructure with OME/SME/IME partner coordination. Future Outlook - Develop skills in active and passive infrastructure management, project implementation, and cost-efficient operations. Typical Day - 15%: Morning O&M calls. - 50%: Site visits. - 25%: Field issue meetings. - 10%: PM validation and billing. Skills: System Installation, Troubleshooting, Electrical Engineering, field service, Technical Support, Customer Service Experience: 2.00-5.00 Years