Senior Analyst - Delivery excellence

Job description Job Specification: - Must have worked with an IT Services Organization - Technical background (BTech, BE, BCA, MCA, MTQM) - In-depth knowledge of Software Engineering, Project Management Lifecycles, Agile Scrum, Kanban, DevOPS, Continuous improvement and QA lifecycles - Understanding of tools such as JIRA, Service now, TFS, Microsoft Project, VSS, Sonar cube, Fisheye, Jenkins, and all Office Tools - Appreciation of new GenAI models and their applicability on software projects, impact on productivity, process changes due to the new techniques etc. - Should have knowledge of software process implementation, Audits, Metrics and in identifying improvements - Strong analytical skills and knowledge on Root Cause Analysis techniques such as Fish Bone etc. - Knowledge on statistical techniques for process improvement - Thorough knowledge of CMMI, ISO 9K - Experience process definition of Quality Management System/ process databases - Strong facilitation skills for driving quality and innovation in projects - High inter-personal skills - Strong communication skills (Written, Verbal, Presentation skills, Assertiveness) - Strong negotiation, problem-solving skills Responsibilities: - Ensure an environment of Zero surprises by identifying risks by: - Ensuring the project setup is done considering all risks and Facilitating projects by propagating best practices, guiding teams on engineering practices, analysis project data, status reports etc. - Conducting in-depth engineering reviews, Milestone reviews, Defect data analysis, Project plan reviews, CAPA reviews - Mentor PMs for identifying risks, data analysis, innovations etc. - Participate in senior management review of projects - Conduct SQA reviews and ensure process compliance in projects - Analyse findings from SQA reviews and identify improvement themes - Highlight the risks to the management at the right time and with all the facts - Use the escalation matrix to highlight the risks to Delivery head as and when needed in a timely manner - Review / write assigned processes / Change Requests - Participate in innovation program as Innovation facilitators for delivery and enabling function - Follow up with projects to ensure closure of action items of CSAT, Escalations/Complaints - Participate in Project team meetings - Facilitate and participate in project's Root Cause Analysis meetings - Ensure formal Configuration Management of QMS documents and other documents - Ensure best practices are captured and shared in organization - Work closely with project managers, account managers, delivery leadership to understand the expectations and deliver outcomes - Articulate contractual risks and work with senior management to mitigate the same Skills: Tfs, Qms, Vss, Jira Experience: 7.00-10.00 Years