Customer Operations Manager

Job Title Customer Operations Manager B2B Order Management Fulfilment Location Kolkata Onsite Work from Office About the Role We are looking for a customercentric and executiondriven Customer Operations Manager to oversee endtoend B2B order management and fulfilment operations The role will be responsible for ensuring timely order processing seamless coordination across Supply Chain Warehouse Logistics and Sales teams while delivering an exceptional customer experience through proactive communication and operational excellence Key Responsibilities Manage the complete order lifecycle from order receipt through fulfilment dispatch and successful delivery Coordinate with Planning Supply Chain Warehouse Logistics and Sales teams to ensure timely order execution and inventory availability Monitor order processing dispatch schedules delivery timelines and proactively resolve fulfilment bottlenecks Act as the primary point of contact for customers on order status delivery updates and operational queries Share regular order tracking dispatch and fulfilment reports with customers and internal stakeholders Ensure adherence to customer SLAs order fill rates and ontime delivery performance Maintain accurate order records operational MIS and identify process improvement opportunities to enhance customer service Preferred Skills Knowhow Strong understanding of B2B Order Management Customer Operations and Fulfilment processes Handson experience in Supply Chain coordination Inventory Management and Logistics Operations Proficiency in MS Excel and ERP systems SAP Oracle Microsoft Dynamics or similar Strong stakeholder management communication and problemsolving skills Ability to manage multiple customers prioritize tasks and drive operational excellence in a fast paced environment Experience Requirements Graduate Post Graduate in Supply Chain Operations Commerce Business Administration or a related discipline 57 years of experience in Order Management Customer Operations Supply Chain Coordination or Fulfilment Operations Prior experience in FMCG Consumer Goods Retail or Ecommerce will be preferred