Senior Business Analyst

FreshworksChennai, Tamil Nadu
Adzuna INPosted 6h agoOriginal Listing
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Job Description

Job Description Roles & Responsibilities: ● Take ownership of field revenue streams, plan for their success, support them with KPIreporting, performance management and guide them to hit organization goals ● Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth. ● Provide the management team with actionable insights consistently by processing data &analysing them after removing outliers & inconsistencies. ● Operate autonomously within the team, driving informed decisions with accountability;contributing effectively to the team's overall goals ● Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies ● Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles ● Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels. ● Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact

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