Quality Assurance Team Leader - RCM

Onsite Bangalore India - South 3rd Floor Full time JR-0016349 Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Job Title: Quality Assurance Team Leader (Associate I) Location: Banglore - In-Office Experience: 4-7 Years Shift: Flexible (US Shift / India Overlap) Employment Type: Full-Time Role Summary The Quality Assurance Team Leader is responsible for supporting quality assurance operations across assigned clients, programs, and service lines. This role serves as a subject matter expert and quality lead for a designated portfolio, ensuring audit accuracy, calibration consistency, reporting integrity, compliance with client requirements, and adherence to organizational quality standards. The Team Leader partners closely with Quality Management, Operations, Training, and client stakeholders to identify quality trends, mitigate risks, improve audit consistency, and drive continuous improvement initiatives. While this role does not have direct reports, it provides day-to-day guidance, mentorship, and quality leadership to Quality Auditors supporting assigned clients and programs. Duties and Key Responsibilities - Serve as the primary quality lead for an assigned portfolio of clients, providing oversight and support to Quality Auditors aligned to those programs. - Conduct audit validations and "audit-the-auditor" reviews to ensure audit accuracy, scoring consistency, and adherence to established quality methodologies. - Review audit results, quality trends, performance data, and key metrics to identify risks, recurring errors, compliance concerns, and opportunities for improvement. - Lead and facilitate calibration sessions with Quality Auditors, Operations, Training, and client stakeholders to ensure scoring consistency and alignment. - Oversee quality reporting, dashboards, scorecards, and performance analyses for assigned clients, ensuring accuracy, completeness, and actionable insights. - Partner with Quality Management and Operations leaders to develop remediation plans and targeted action plans addressing identified quality gaps and performance risks. - Identify training needs and knowledge gaps through audit findings and performance trends, collaborating with Training teams to support development initiatives. - Provide coaching, guidance, and quality-related support to Quality Auditors while promoting best practices and audit consistency across programs. - Support quality governance activities, process standardization efforts, and continuous improvement initiatives that enhance quality outcomes, compliance, and operational effectiveness. - Monitor compliance with client requirements, organizational policies, operational procedures, and established quality standards. - Escalate significant quality risks, performance concerns, audit inconsistencies, and compliance issues to Quality Management with data-driven recommendations. - Assist with new client implementations, process changes, quality program enhancements, and special projects as assigned. - Required Skills & Qualifications - Bachelor's degree in Healthcare Administration, Business, Finance, Revenue Cycle Management, or a related field. - 4-7 years of healthcare Revenue Cycle Management experience. - 2-4 years of quality assurance, auditing, quality leadership, or operational support experience. - Experience conducting quality audits, audit validations, calibrations, root cause analysis, and performance trend analysis. - Strong understanding of healthcare revenue cycle processes, operational workflows, client requirements, and quality assurance principles. - Experience developing and maintaining quality dashboards, scorecards, and reporting. - Ability to analyze performance data and translate findings into actionable recommendations that improve quality, compliance, and operational outcomes. - Strong communication, collaboration, stakeholder management, and influencing skills. - Advanced proficiency in Microsoft Excel, reporting tools, and quality management systems. - Demonstrated ability to lead through influence, drive continuous improvement, and support quality governance initiatives. - Strong attention to detail and commitment to operational excellence and customer service quality. **Position Level** Associate **Country** India At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work...together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.