Video KYC Analyst - Card Application Processing

We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards. **Key Responsibilities** + Conduct VKYC in adherence to RBI regulations and internal compliance policies. + Handle inbound customer interactions during VKYC sessions and address customer queries. + Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred. + Deliver excellent customer service while maintaining regulatory compliance. + Verify customer identity and documents through live video interactions. + Perform Customer Due Diligence (CDD) and risk assessments. + Maintain audit-ready records and support Manager Control Assessment (MCA) requirements. + Identify and escalate fraud indicators and compliance concerns. + Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets. + Collaborate with stakeholders to ensure seamless onboarding. **Required Skills & Experience** + 3-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services. + Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements. + Excellent verbal and written communication skills. + Strong investigation, analytical, and problem-solving abilities. + Attention to detail and sound decision-making skills. + Ability to work in a fast-paced, target-driven environment. **Qualifications** + Bachelor's Degree (mandatory). + Relevant KYC/AML certifications are an added advantage. **Work Schedule** + Flexible to work across rotational shifts based on business requirements. **Key Competencies** + Customer Focus + Risk & Compliance Awareness + Analytical Thinking + Fraud Detection & Investigation + Attention to Detail + Team Collaboration ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi's_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.