System Engineer I - EDI Support Specialist, SQL

Scope - As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers. - You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly. - This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success. What You’ll Do - Monitor and support daily EDI production operations. - Investigate and resolve EDI transaction failures within SLA. - Perform SQL queries for data validation, troubleshooting, and analysis. - Monitor application alerts and production queues. - Collaborate with development teams for root cause analysis and permanent fixes. - Communicate effectively with customers regarding incidents and resolutions. What We Are Looking For - Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies. - Ready to work on 24/7 shift (rotational shift) - Resolve production incidents within defined SLAs. - Demonstrate strong troubleshooting and analytical skills. - Minimize recurring production issues through effective root cause analysis. - Deliver accurate SQL analysis and data validation. - Build positive relationships with customers and internal stakeholders. - Maintain high-quality documentation. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.