Support Engineer 2 - BY TMS/Transportation Management

Scope - Deliver flawless application support to Blue Yonder customers by resolving complex solution issues. - Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders. - Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain. - Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service. Our Current Technical Environment - Demonstrates strong technical expertise as required to support concerned solution, for e.g., - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and im proving queries, procedures etc. - Troubleshooting Application issues - Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.: - to monitor application health and to investigate application issues. - to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues What You’ll Do - Delivers excellent customer experience by - Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS - Reviewing the product source code or design document as necessary - Owning and resolve all cases for global customers, adhering to defined SLA’s - Documenting learnings and create knowledge articles for repeated cases - Replicating and maintain customer environments - Maintaining knowledge of customer solution and customization - Demonstrating sense of urgency and swiftness with all customer interactions - Acting as Techno-functional POC for all cases and ensure timely triage and assignment - Utilizing instant messenger and other tools to collaborate globally - Working in shifts and being flexible with the timings - Meeting organization and team level goals - Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure - Identifying areas of improvement and scope of automation on routine tasks or activities - Helping in meeting team level goals and be a team player What We Are Looking For - Bachelor’s degree (STEM preferred) and minimum 4 to 6 years. - Strong DBMS (ex: SQL, Oracle) skill set with atleast 4 years hands on. - Good Communication and Strong Analytical Skills - Person with prior support experience with fair knowledge on handling issues within SLA’s - Preferably Blue Yonder TMS knowledge, else basic Supply Chain domain experience - Person who can communicate flawless with Customer and other stakeholders. - Possess Strong Techno-Functional Expertise - Tech Savvy able to adapt to any technology faster. - Experience with varied tools such as AppD & Splunk, SNOW - Good Team Player. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.