customer Support Representative

Roles & Responsibilities: - Provide customer service and technical support for hardware, software, OS, internet, and networking issues. - Install software, troubleshoot system problems, and escalate complex cases when required. - Maintain accurate records in the helpdesk ticketing system. - Process shipments, returns, work orders, and ensure proper documentation. - Coordinate with logistics and accounts for dispatches and invoices. - Ensure compliance with packaging and carrier guidelines. - Meet performance targets (KPI/MPS) and maintain punctuality. Qualifications: - Diploma/Degree in Electrical/Electronic Engineering preferred. - Call center or customer support experience is an advantage. - Technical troubleshooting knowledge required. Office shift time- 5am to 2 pm, 4am to 1 pm (Daylight saving) Skills:- Customer Support and Voice processing