Technical Implementation Project Manager – B2B SaaS

Roles & Responsibilities Key Responsibilities - Lead end-to-end implementation and delivery of software/technology products for enterprise customers. - Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live. - Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables. - Act as the primary project/implementation point of contact for enterprise customers. - Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers. - Manage project timelines, risks, dependencies, scope, and stakeholder expectations. - Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership. - Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders. - Build and maintain strong, strategic, long-term relationships with enterprise customers. - Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams. - Proactively identify risks and challenges and drive them to resolution.