Software Quality Assurance Manager

We are seeking an experienced Manager II (M2) Software Automation Engineer to lead the design, implementation, and adoption of next-generation Quality Engineering solutions powered by Agentic AI, intelligent automation, and modern software testing practices. This role combines deep technical expertise with leadership responsibilities to modernize testing strategies, drive AI-assisted automation, and mentor engineering teams in building scalable, resilient, and intelligent quality solutions. The ideal candidate has extensive experience in automation frameworks, cloud-native applications, AI/LLM technologies, and software engineering while leading cross-functional teams in delivering high-quality enterprise software. Key Responsibilities Technical Leadership Lead the architecture, design, and implementation of enterprise automation frameworks using modern technologies. Drive adoption of Agentic AI solutions for autonomous test generation, maintenance, defect triage, root cause analysis, and release validation. Establish engineering standards, best practices, and governance for automation and AI-assisted testing. Design scalable CI/CD quality gates supporting continuous delivery. Develop and implement comprehensive test strategies. Lead framework modernization initiatives from legacy automation to AI-powered solutions. Oversee the execution of automated and manual testing and generate traceable reporting. Prepare and present quality reports to senior management Collaborate with cross-functional teams to improve product quality. Define and monitor quality metrics and key performance indicators. Conduct performance reviews and provide career development opportunities. Agentic AI & Intelligent Automation Design and implement AI agents for: Automated test case generation Self-healing test automation Intelligent regression selection Failure analysis Root cause identification Requirement-to-test traceability Defect summarization Test data generation Risk-based testing Integrate Large Language Models (LLMs) into automation workflows. Evaluate and implement Agentic AI platforms, MCP (Model Context Protocol), prompt engineering, and Retrieval-Augmented Generation (RAG). Optimize token usage, AI performance, governance, and cost management. Automation Engineering Develop scalable automation solutions for: UI API Integration Performance Database End-to-End testing Build automation using: Playwright/Selenium Java/C# REST Assured API Postman Software Engineering Apply SOLID principles and clean architecture. Build cloud-native automation services and APIs. Develop reusable testing utilities and AI integrations. Cloud & DevOps Integrate automation into CI/CD pipelines. Deploy automation services on: Azure AWS Monitor quality metrics using Grafana, ADO Required Qualifications Education Bachelor's degree in Computer Science, Software Engineering, or related field. Master's degree preferred. Experience 8–12+ years of software engineering or Quality Engineering experience. 5+ years designing enterprise automation frameworks. 3+ years leading engineering teams or technical initiatives. Experience implementing AI-assisted software development or testing solutions. Experience working within Agile/Scrum environments. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.