Engagement Lead

Key Responsibilities: Client Engagement and Relationship Management: - Serve as the main point of contact for clients throughout the engagement lifecycle. - Maintain strong, long-term client relationships to drive collaboration and satisfaction. - Ensure alignment between client needs and RxLogix solutions. Project Planning and Delivery: - Lead project initiation, planning, execution, monitoring, and completion. - Collaborate with product, pre-sales, and support teams to ensure seamless delivery. - Ensure project scope, timelines, and deliverables meet client expectations. - Identify risks, propose mitigation strategies, and manage changes via Change Controls. Client Needs Assessment and Solution Design: - Conduct discovery meetings to understand client goals and challenges. - Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform. - Ensure delivered solutions meet client requirements and drive measurable business value. Stakeholder Communication and Reporting: - Provide regular updates to internal and external stakeholders on project status, risks, and deliverables. - Lead quarterly business reviews assessing performance, satisfaction, and future opportunities. - Offer data-driven insights and recommendations to improve client systems and processes. Team Collaboration and Leadership: - Guide and manage internal delivery teams to meet project objectives. - Mentor team members to enhance skills and career growth. - Foster a collaborative, accountable, and continuously improving team culture. Product Feedback and Continuous Improvement: - Stay informed about industry trends, regulatory changes, and competitor activities. - Provide structured feedback to product teams based on client experiences. - Log client suggestions and enhancement requests in the company JIRA portal. Business Development and Upselling: - Identify upsell opportunities within existing client engagements. - Collaborate with the Client Partner to communicate and implement upselling initiatives. Skills: Relationship Building, Project Management, Relationship Management Experience: 4.00-8.00 Years