Assistant Manager - Service

Job Summary: The Assistant Manager Service – Controls is responsible for leading the installation, commissioning, maintenance, and service support activities related to Building Management Systems (BMS) and HVAC Controls. The role involves managing a team of service engineers and technicians, ensuring successful project execution, system reliability, customer satisfaction, and adherence to quality and safety standards. Key Responsibilities - Lead commissioning, troubleshooting, and servicing of BMS and HVAC control systems. - Manage installation and integration of controllers, sensors, actuators, VFDs, control panels, and field devices. - Oversee commissioning of HVAC equipment including Chillers, AHUs, FCUs, Cooling Towers, Pumps, and VAV systems. - Ensure successful integration through BACnet, Modbus, LonWorks, and other communication protocols. - Support system testing, point-to-point checks, functional testing, and performance validation. - Manage service schedules, resource allocation, and field execution activities. - Provide technical guidance and mentoring to service engineers and technicians. - Act as the primary escalation point for complex technical issues and customer concerns. - Coordinate with customers, consultants, contractors, and project teams to ensure timely project delivery. - Review service reports, commissioning documentation, and project handover records. - Drive customer satisfaction through effective service delivery and issue resolution. - Ensure compliance with safety, quality, and company operational standards. Qualifications & Experience - Bachelor's Degree/Diploma in Electrical, Electronics, Instrumentation, Mechanical Engineering, or related field. - 6–10 years of experience in BMS, HVAC Controls, Installation, and Commissioning. - Minimum 2–3 years of team handling or supervisory experience preferred. Key Skills - Building Management Systems (BMS) - HVAC Controls & Automation - DDC Controllers - BACnet, Modbus, LonWorks - Chiller & HVAC System Commissioning - VFDs and Control Panels - PLC/SCADA Knowledge - Team Management & Customer Handling - Troubleshooting & Root Cause Analysis - Project Execution & Service Operations Industry Preference: Building Automation, HVAC, Data Centers, Commercial Buildings, Healthcare Facilities, Industrial Automation, Smart Buildings, and Critical Facilities.