Integration Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a dedicated Integration Support Engineer to join one of our clients' teams . If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you. Responsibilities - Provide technical support for customer integration-related issues. - Troubleshoot and resolve API, webhook, and authentication-related problems. - Analyze application logs and debug technical issues to identify root causes. - Write and execute SQL queries for data validation and issue investigation. - Monitor and support integrations between internal systems and third-party applications. - Manage and track customer issues through Jira or similar ticketing platforms. - Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues. - Communicate effectively with customers regarding issue status, resolutions, and best practices. - Document troubleshooting procedures, resolutions, and integration workflows. - Ensure timely response and resolution of support tickets while maintaining high customer satisfaction. - Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. - 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role. - Strong troubleshooting and analytical skills. - Hands-on experience with SQL and database queries. - Understanding of REST APIs, webhooks, and integration concepts. - Knowledge of authentication mechanisms such as API Keys, OAuth, or JWT. - Ability to analyze logs and debug technical issues. - Familiarity with Jira or similar ticketing systems. - Strong communication and customer-handling skills. - Ability to take ownership and work independently.