KAM- Govt

Job description: - Manage day to day operational aspects of a project delivery and scope - Oversee all aspects of international projects (Overseas clients). - Impeccable communication skills (English). - Should be comfortable with American, British accents. - Should be comfortable with non-IST working hrs. (if required) - Set deadlines, assign responsibilities, and monitor and summarize progress of project. - Review deliverables before passing to client. - Develop and effectively apply methodology and enforce project standards. - Minimize exposure and risk on project delivery. - Develop a detailed project plan to monitor and track progress. - Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. - Manage day -to-day interaction with internal stakeholders and clients. - Set and manage client expectations. - Develop lasting relationships with client personnel that foster client ties. - Communicate effectively with clients to identify needs and evaluate alternative business solutions. - Continually seek opportunities to increase customer satisfaction and deepen client relationships. - Build a knowledge base of each client's business, organization and objectives. - Hold regular status meetings with project team. - Resolve and /or escalate issues in a timely manner. Skills: Monitoring, Stakeholder Management, Handling Escalation, Risk Management Experience: 4.00-6.00 Years