IT Support Engineer

Your Experience at a Glance We are hiring an IT Support Engineer for our client ( Code Name: DOSEY ), a fast-growing HealthTech innovator building advanced digital platforms that simplify healthcare operations across providers, pharmacies, and patients. In this role, you will be part of a global IT operations team, supporting infrastructure and users across multiple geographies. You’ll work hands-on with modern cloud-based systems, SaaS tools, and endpoint management solutions to ensure seamless IT operations for a distributed workforce. If you enjoy solving complex technical issues, thrive in a fast-paced environment, and want to be part of a mission-driven global technology company, this opportunity is for you. About the Client (Code Name: DOSEY) DOSEY is a high-growth healthcare technology company that delivers API-driven, cloud-native solutions for electronic prescriptions, patient communications, and real-time insurance verifications. The company serves healthcare providers and pharmacy networks across the United States and is backed by leading investors in the digital health space. With a distributed technology team in India, DOSEY is scaling its global operations and expanding its world-class engineering and IT infrastructure capabilities. Key Responsibilities Technical Support & IT Operations ● Provide L1–L2 IT support to employees across multiple locations and time zones ( Europe Shift) ● Troubleshoot hardware, software, and network issues promptly to minimize downtime. ● Manage user accounts, access permissions, and onboarding/offboarding in Azure AD, O365, and other enterprise systems . ● Support and administer core tools such as Intune, Endpoint Manager, MDM, Slack, Zoom, and VPN solutions . ● Handle installation, configuration, and maintenance of end-user laptops (Windows/Mac). System Administration & Security ● Ensure compliance with IT security and data protection policies , including MFA and device compliance standards. ● Coordinate with security and compliance teams for timely patching, encryption, and system hardening. ● Maintain accurate asset inventories and IT documentation for all devices and software licenses. Cloud & SaaS Operations ● Support cloud-based tools and integrations (e.g., Azure, AWS, GCP, or equivalent). ● Assist in automation of recurring IT workflows and deployments. ● Partner with global IT team to ensure business continuity, backups, and SLA adherence. Collaboration & Communication ● Provide excellent customer service to internal users with empathy and professionalism. ● Collaborate cross-functionally with engineering, operations, and compliance teams to ensure secure and effi cient IT operations. ● Document troubleshooting steps and contribute to IT knowledge bases and SOPs. ✅ Required Skills & Qualifi cations ● Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. ● 2-4 years of IT support or systems administration experience in global or distributed teams. ● Strong working knowledge of: ○ Windows, macOS, and Linux environments ○ Azure Active Directory, Microsoft 365, and Endpoint Manager ○ VPN confi guration, network troubleshooting, and firewalls ○ Collaboration tools: Slack, Zoom, Google Workspace ● Experience with automation scripts (PowerShell, Bash, or Python) is a plus. ● Exposure to IT compliance frameworks like SOC2 or HIPAA preferred. ● Excellent communication and customer service skills. Why Join DOSEY (Code Name) ● Be part of a global healthtech company transforming the way healthcare operates. ● Work with cutting-edge cloud tools and enterprise systems in a remote-first setup. ● Collaborate with top engineering and IT leaders across the US and India. ● Opportunity to shape IT processes for a rapidly scaling international organization. Skills:- Office 365, Active Directory, MDM and JAMF Casper Suite