SAP CRM 7

Key Responsibilities: - Gather and analyze business requirements and translate them into SAP CRM functional specifications. - Configure and customize SAP CRM 7.x according to business needs, including Sales, Service, and Marketing modules. - Support integration of SAP CRM with SAP ERP (ECC/S4HANA) and other systems via middleware (PI/PO). - Participate in the full project lifecycle: Blueprinting, Realization, Testing, Go-Live, and Support. - Develop functional specifications for workflows, enhancements, reports, and forms. - Provide post-implementation support and resolve production issues. - Conduct user training sessions and prepare documentation. - Work closely with ABAP developers to implement custom solutions. Required Skills & Competencies: - Strong hands-on experience with SAP CRM 7.x , including Web UI, NWBC, and CRM Middleware. - Expertise in CRM processes: Sales, Marketing, Service, Interaction Center . - Good understanding of SAP CRM data model , master data, and business transaction types. - Experience in partner functions, pricing, campaigns, and service orders . - Familiarity with CRM integration scenarios with SAP ERP modules (SD, MM, FI/CO). - Knowledge of configuration, workflows, and personalization in CRM. - Analytical mindset with problem-solving skills. - Excellent communication and stakeholder management abilities. Skills: Web Ui, Marketing, Sales Experience: 3.00-8.00 Years