Immediate Joiner_ MIS L1

Functional Reporting : IT Role : MIS L1 Location : Administrative Reporting : IT Role Purpose The position serves the following purpose - Interact and work closely with management, internal stakeholders & clients to understand the business information needs - Provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Areas Key Accountabilities/ Responsibilities Key Deliverables - Prepare timely and accurate MIS reports and dashboards as required by the stakeholders - Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly) - Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report - Track and follow up with relevant stakeholder for timely update and data management of parameters (key SLA metrics such as run-rate etc.) - Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, and Quality etc. - Ensure zero non-compliances on process audit on data security and compliance - Support and adopt tools and systems for efficient MIS generation and reporting system - Continuous support to the manager in rolling out new techniques and initiatives to increase productivity - Providing update to the manager on the progress of any new MIS initiatives - Perform periodic maintenance and servicing of MIS system to improve operational efficiency - Adopt new tools, technology solutions and develop capability through training to improve own productivity. - Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis - Coordinate with internal and external stakeholders for collation and accuracy of data - Provide timely assistance in case of an escalation and support resolution of escalation/ issues - Responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects - Work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines - Demonstrate strong attention to detail and have analytical and problem-solving abilities Key Activities - MIS management and reporting includes Quality of analysis with zero Errors in report - Zero non-conformance on timelines with respect to the client/stakeholder requirements - Customised dashboards as per client and functional requirements Key Interactions Internal Nature Interact with all required stakeholders of and IT for reporting purpose - Zero escalations on data reporting - Zero non-conformance on security or compliance requirements - Team attrition %, Employee satisfaction score External RCP, Vendors, IT Service Providers - Report relevant to the external vendor or service providers Role Requirements Educational Qualifications - B Tech / BE or equivalent. Degree in IT would be preferable Experience (Type & Nature) - Minimum 2-4 years of experience with MIS reporting - Excellent knowledge with MS Office and reporting tools to pull-push the data for reporting purpose - Prior experience is data analysis and report structuring Skills & Technical Competencies - Ability to manage the reports on daily, weekly, monthly, quarterly, half yearly and yearly basis. - Should be Yellow belt certified to understand and share the quality analysis - Ability to manage and prioritize tasks efficiently - Readiness to demonstrate a proactive attitude - Excellent verbal and written communication skills Skills: Reporting Tools, Sql, Excel, Data Analysis, Vba, Python Experience: 3.00-4.00 Years