Staff Engineer, ServiceNow (AI Ops & Event Management)

Job Description REQUIREMENTS: - Experience - 5.5+ years - Strong experience in ServiceNow AIOps, Event Management, and ITOM - Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions - Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes - Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications - Hands-on experience with ServiceNow Event Management and alert correlation capabilities - Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms - Strong understanding of IT Operations Management (ITOM) processes and best practices - Experience working with REST and SOAP APIs for integrations - Ability to translate business requirements into scalable technical solutions - Strong analytical, troubleshooting, and problem-solving skills - Excellent communication and stakeholder management skills - Bachelor's degree in Computer Science, Engineering, or a related field - ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage RESPONSIBILITIES: - Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices - Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure - Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction - Develop and maintain integrations between ServiceNow and enterprise monitoring tools - Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub - Collaborate with stakeholders to gather requirements and design effective ITOM solutions - Configure and customize ServiceNow applications to meet business needs - Perform integration testing and ensure high-quality solution delivery - Troubleshoot and resolve application, integration, and platform-related issues - Support platform upgrades, deployments, and continuous improvement initiatives - Ensure adherence to ServiceNow development standards, governance, and security best practices - Participate in design reviews, code reviews, and provide technical recommendations - Work closely with cr