Jr Customer Service Executive - Systems & Service Engineering

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Qualification-Necessary Requirement Bachelor of Engineering in Telecom or other allied subjects Experience-Necessary Requirement 0 to 3 years of Professional/Technical Experience in Telecom with good knowledge in Customer coordination. Major Responsibilities - Customer coordination. - Field Engineer Coordination - Knowledge on FTTX Provision - Basic Telecom Concepts of FTTX Key Performance Indicators - Turnaround time of requests within agreed SLA - Quality of pack completed to meet agreed SLA Skill requirements Include skill requirements in domain, leadership and behavioral: - Good writing skills - for documentation, training, processes - Good understanding of OSP/ISP construction activities - Communicate with teams for any additional data / clarification required - Good analytical / problem solving skills