Sr Technical Analyst - Support

Scope: - This role will be a member of the Production Support team for One Network’s Supply Chain Application module suite. ONE Network Supply Chain Application modules are built on the ONE Network Platform, a runtime and SDK for building enterprise business applications. The Supply Chain modules include components at various layers: server-side, integration, supply chain planning engines, work-flow management, user-interface and design-time studio tools. Our Technical Environment: - Operating System: Windows, Linux - Language: Java - J2EE technologies: JDK1.4, J2EE, AJAX - Java EE Servers: JBoss, Tomcat - Internet technologies: Style sheets, XML, SAX & DOM API’s - SQL Skills, Shell Scripting, PL SQL - Additional tools: Kibana, OpsGenie, Nagios, JIRA, MobaXterm, mRemote - Configuration management tools: SVN and P4 What we are looking for: - This position will be responsible for L2 – Production Support, troubleshooting and analyzing bugs and working directly with NOC and Industry Business Units - Education: BS/MS in Engineering, Computer Science, Supply Chain preferred. - Must have strong written and verbal communication skills. - Must be able to communicate technical issues clearly to individuals with various levels of - Strong technical knowledge of product and should be able to analyze and debug in challenging environments. - Must have strong interpersonal skills when working with non-technical individuals, including customers. - Immediate joiner for Pune location - 5 - 9 years max What you will do: - Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues. - Communicate with Network Operations to identify and solve software issues. - Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business. - Interact with client services, professional services and other groups for troubleshooting efforts. - Be proactive and inquisitive with a clear focus on problem solving. - Must have flexibility with work hours and be able to provide on-demand support as required. - Must be ready to be On Call 24X7 on a rotational basis. - Must be willing to work in shifts on a rotational basis. - Document findings, including production defects, follow standard support policies and work with the stakeholders to create knowledgebase articles. - Develop code, scripts, extracts and other artifacts. - Knowledge and experience to solve other complex technical issues. - Urge to debug and analyze the production defects to identify root cause, provide logs and additional details needed for development for fixing issues - Adhere to support policies and procedures including SLA - Come up with workaround solutions, DB scripts in order to ensure production system is running while development is working on fixing a particular issue - Other Duties and Responsibilities: As determined by manager. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.