Finacle Support

Issues outages troubleshooting and quick resolution Level1 SR closures Daily Checklist executions EOD and BOD Jobs Daily Health Checks on Applications Middleware and DB servers Knowledge server induction process Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams Basic knowledge in any monitoring tools Like VuSmartmaps Dynatrace etc Scheduling Planned activities by ensuring follow up on UAT signoff production downtime confirmation Gaps Closure Vulnerability closure Compliance activities like OS patching server maintenance Port opening firewall related process CR execution for application deployments Backend updates in the database SSL Certificate renewal and tracking Backup policies maintenance review Inventory maintenance Knowledge on Finacle CBS Unix Linux scripting knowledge SQL query writing Data purging knowledge DR drill responsibilities to be taken Knowledge on upgradation migration activities Automation of existing manual process using the tools like ControlM and Robotics SOP documentation on new process and maintaining it Involvement in Audit