Patient Counsellor

Job description - procedures/investigations Counsels patients on the reports given by the doctor. - Co-ordination with Consultant / Centre Head on daily basis based on surgery advice and conversion. - Maintain checklist as per the instruction given by the management. (Like Cataract, FFA, etc.,) - Explain the tariff of the concern procedures / investigations to patients in detail. - Maintain Counselor report on daily basis (Advise, Conversion and Patient wise details). - Co-ordinating with TPA / Insurance Dept (Sending Pre-authorization, Getting Approval, Billing). - Cross verifying all the relevant documents related to Credit billing before surgery. - Maintaining Counselor Summary for all counseled patients. - Doing Tele Calling and maintaining report for the same. - Preparing Surgery list and handing over the same to concern doctor and centre head, one day before the surgery. - Follow up with patients at all stages. - Explain the tariff of the concern procedures/investigations to patients in detail. Skills: Coordination, People Management Skills, Counselling, Customer Services Experience: 2.00-7.00 Years