Merchant Trainer & Technical Support (Field)

Eligibility Criteria: - Candidates should be comfortable in fieldwork. - Good written and verbal communication. - Customer-service focus. - Work Experience in help desk support, tech support, non-tech support, and software support would be required. - Must have a 2-wheeler and a laptop - Must be well-versed in the Local Language Roles and Responsibilities: - Can visit our Restaurant Partners in the Field - Provide service and customer support during field visits - Install our POS software in their System / Device Give training about our product to our client - Diagnose errors or technical problems and determine proper solutions to resolve their queries - Build positive relationships with customers - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to understand the root of the problem quickly - Communicate with clients through a series of actions, either via phone, email or chat, until they've solved a technical issue - Ensure all issues are properly logged - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Role: Customer Success, Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech/B.E. in Computers, BCA in Computers Skills: Software Installation, Software Support, Installation And Configuration, Troubleshooting Skills, Communication Skills, field support, Remote Support, It Support, Technical Support Experience: 1.00-3.00 Years