Assistant Manager - Transactional Quality (Process Excellence/Six Sigma/ Business Excellence) - Hyderabad

Job Description Responsibilities: • Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders • Team handling experience • Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables • Deployment and Strengthen the Quality Assurance Framework for the Business • Review and approve the sampling strategy that suits the business requirement • Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients • To meet the monthly Sampling numbers as per the target • Identify and implement the Process improvement opportunities • Decide on the Calibration Process and variance target • Review and approve the Quality Standard Document • Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams) • Ensure that the Quality Process adheres to the Quality Standard • Regular Performance Review of QA/AM/DM • Conduct skip level meetings with the advisors and QA’s • Attend LA Training and BPET Training roadmap for self-development • Complete the GB certification and role roadmap • Drive high impacting six sigma and Lean Projects • Mentor team members to improve performance and behaviour • Understand VOC/VOE and implement actions to improve the performance on them • Participate in WNS BPET initiatives • Achieve QNS target through Quality Initiatives • Regular interaction with clients and maintain good relationship • Mentor YB & WB projects in the team • Deploy standard Quality Framework • Initiate and mentor vertical level initiative • Assist the Operations team during migration in terms of base lining and QA identification Skills required :  Experience in Identity Verification Process  Analytical skills and time management  Excellent Communication skills – verbal and written  Coaching and Feedback  Conflict Management  Interpersonal skills and people skills  Eye for Detail Experience :  Minimum 2 to 3 years of experience in Quality Lead role Educational Qualification :  Graduate in any discipline  Good command over MS Office  Good Excel Knowledge  Good communication skills