Business Service Analyst

KEY RESPONSIBILITIES Operational Strategic service activities: - Monitoring of KPIs from Sales Force - Escalation monitoring and report - Monitoring of Service PL and deep dive analysis - Country Service Business deep dive analysis - Generation of weekly and monthly dashboard for business and operational purposes. - Continuous improvement: - Carry out permanent and sustainable actions to improve all processes within its area of responsibility, by eliminating dysfunctions and non-value-added tasks; - Suggest improvements to the processes in which he/she or his/her teams participate. EDUCATION EXPERIENCE - Bachelors degree in economy or business minimum - Experience of CRMs and ERP, especially Sales force PROFESSIONAL KNOWLEDGE AND ABILITIES - English level: Bilingual - Interpersonal skills and good communication; - Professional appearance - Positive attitude; - Ability to work under pressure in changing environments; - Familiair with Sales Force CRM, ERP and excelent usage of Power BI Skills: Power Bi, Salesforce Crm, Erp, Operations Experience: 3.00-6.00 Years