End Point (Desktop Support, Print Management)

Key Responsibilities: - L1 L2 support for desktops laptops and peripheral devices across enterprise environments - Troubleshoot OS Windows 10 11 hardware software and connectivity issues - Manage and support endpoint tools such as SCCM MECM Intune or equivalent - Handle print management including printer setup troubleshooting print servers and queue management - Support Active Directory user account management group policies access issues - Perform software installations patching imaging and configuration - Diagnose issues related to VPN network connectivity and performance - Ensure adherence to SLA KPI targets and provide timely resolution - Document incidents resolutions and standard operating procedures - Required Skills - Strong experience in Desktop End User Support Windows environment - Hands on with Endpoint Management tools SCCM Intune etc - - Experience in Enterprise Print Management print servers drivers troubleshooting - Knowledge of Active Directory basic networking concepts DNS DHCP TCP IP - Good understanding of ITSM tools ServiceNow or similar Preferred Skills: Domain->IT Service Management->End Point (Desktops, Laptop, Printers, Mobile Devices) Administration,Technology->Cloud Security->Microsoft Azure - Identity Management->Azure Active Directory,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infra_ToolAdministration-ITSM->ServiceNow Skills: Active Directory, Tcp, Servicenow, Windows 10, Vpn, Intune, MECM, Dns, Ip, Itsm, Dhcp, Sccm Experience: 0.00-0.00 Years