Customer Support _ E commerce- Team Lead

Position: Customer Support Team Lead Location: Pune, Maharashtra Employment Type: Full-time Working Days: 5.5 days per week Overall Experience: Minimum 4 years Team Lead Experience: Minimum 2 years Key Responsibilities Lead, manage, and mentor a team of Customer Support Executives. Monitor team performance, productivity, and service levels. Handle customer escalations and ensure timely resolution of critical issues. Track KPIs such as CSAT, SLA adherence, FRT, resolution time, FCR, and ticket b…