Fault Management L1 Engineer 3

Description The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too. Responsibilities - Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans. - Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency. - Review and validate network designs, configurations, and change plans before implementation. - Provide technical guidance during critical network activities and major incidents. - Ensure adherence to standard operating procedures and best practices during execution. - Support post-change validation and stability checks. - Collaborate with cross-functional teams to ensure smooth implementation of network activities. - Document technical findings, lessons learned, and improvement actions. Qualifications You have: - Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience. - Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN. - Hands-on experience & knowledge of Nokia Service Architecture. - Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies - Experience in designing and delivering solutions such as BNG. - Knowledgeable on Network Management Systems, networking concepts and related technologies - Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts. - Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments. It would be nice if you also had: - Experience with following hardware: - Routing & Switching: Cisco, HP, Arista FortiGate - WIFI: Aruba, Cisco - Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto - Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware - SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud