Custom Software Engineer

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : ServiceNow Human Resource Service Delivery (HRSD) Good to have skills : ServiceNow Customer Service Management (CSM) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary We are looking for an experienced ServiceNow HRSD Developer/Consultant with strong expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). The ideal candidate should have experience in designing, configuring, customizing, and implementing HRSD and CSM solutions while integrating with enterprise applications and following ServiceNow best practices. HRSD implementations typically include HR Case Management, Employee Center, Knowledge Management, and employee lifecycle workflows, while CSM focuses on customer case management, omnichannel support, and service operations. Key Responsibilities Design, develop, and implement ServiceNow HRSD and CSM solutions. Configure HR Case Management, Employee Center, HR Services, Knowledge Management, Lifecycle Events, and Document Management. Configure CSM Case Management, Customer Service Portal, Agent Workspace, and Knowledge Base. Develop custom applications using ServiceNow Studio and App Engine. Configure Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and ACLs. Develop and maintain Service Catalog items, Record Producers, and Workflows. Build integrations with Workday, SAP SuccessFactors, Active Directory, Azure AD, Salesforce, and other third-party systems using REST/SOAP APIs. Customize Employee Center and Agent Workspace using UI Builder. Develop reports, dashboards, and Performance Analytics. Perform unit testing, ATF testing, UAT support, and production deployments. Troubleshoot incidents and resolve production issues. Follow Agile/Scrum methodology and participate in Sprint Planning, Daily Stand-ups, and Retrospectives. Prepare technical documentation and knowledge transfer documents. Required Skills ServiceNow Modules HRSD CSM Employee Center HR Case Management Lifecycle Events Knowledge Management Service Catalog Flow Designer Integration Hub Agent Workspace App Engine Virtual Agent (Preferred) Technical Skills JavaScript Glide API Business Rules Client Scripts UI Policies Script Includes GlideAjax REST APIs SOAP Web Services JSON/XML Import Sets Transform Maps MID Server ACLs UI Builder Integrations REST/SOAP APIs LDAP/Active Directory Workday SAP SuccessFactors Azure AD Microsoft Teams (Preferred) Qualifications Bachelor's degree in Computer Science, IT, or related field. Strong understanding of ITIL processes. Good analytical and problem-solving skills. Excellent communication and stakeholder management skills. Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist – HRSD (CIS-HRSD) ServiceNow Certified Implementation Specialist – CSM (CIS-CSM) ITIL Foundation Certification (Preferred) Good to Have Service Portal UI Builder Performance Analytics Predictive Intelligence Now Assist (AI) ServiceNow Upgrade experience HR and Customer Service domain knowledge Responsibilities (Implementation) Lead end-to-end HRSD and CSM implementations. Gather business requirements and prepare solution design documents. Configure out-of-the-box capabilities while minimizing customizations. Develop integrations with enterprise systems. Support data migration and production deployment. Mentor junior developers and participate in code reviews. Keywords for Resume Screening (ATS) ServiceNow HRSD CSM HR Case Management Employee Center Agent Workspace Flow Designer Integration Hub JavaScript Glide API Business Rules Client Scripts Script Includes REST API SOAP Service Catalog UI Builder Virtual Agent App Engine Performance Analytics Knowledge Management Lifecycle Events Workday SAP SuccessFactors CSA CAD CIS-HRSD CIS-CSM Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow Human Resource Service Delivery (HRSD). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.