Implementation Manager

Job Description: - We are seeking a dedicated and motivated individual for the role of Implementation Manager. - The ideal candidate will contribute to our teams success by applying their skills, knowledge, and enthusiasm in a collaborative environment. Key Responsibilities: - Perform end-to-end software implementation projects from initial discovery to post-go-live support. - Manage project timelines, deliverables, and resources to ensure successful delivery. - Act as the point of contact for clients during the implementation process. - Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements. - Maintain detailed project plans, status reports, and risk assessments. - Facilitate client onboarding, including system configuration, data migration, and training. - Proactively identify and resolve project risks and issues. - Ensure alignment between client expectations and deliverables. - Support the transition from implementation to customer success/account management teams. - Understand client needs and configure settings of our solutions that will materially benefit the client s legal operations. - Communicate effectively with other teams. - Collaborate with team members to achieve department and company goals. - Maintain high standards of professionalism and quality. - Support cross-functional initiatives as required. Qualifications and Skills: - Relevant education and minimum 3 years of work experience in a related field - Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms - Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences - Ability to work independently and in a team environment - Fluency in English with excellent oral and written communication skills (C1-2) - Excellent analytical skills and logical thinking, with attention to detail - Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements - Analytical mindset and problem-solving abilities - The ability to troubleshoot technical or process issues as they arise - Experience working with automated workflow and process mapping tools - Comfortable with Excel, Jira, Confluence, AI and Project Management tools - Advanced proficiency in MS Word with a strong grasp of document formatting techniques Skills: Jira Tool, Troubleshooting Experience: 3.00-8.00 Years