Lead - Commercial Operations - IBT

Role Purpose To lead and govern end-to-end backend operations for Dr. Reddy's Institutional Business (IBT) covering Corporate Hospitals (HospiBiz), Government / Tender Business( InstiBiz), and Modern Retail Pharmacy Chains & Online accounts (RetailBiz) , ensuring process excellence, compliance, system robustness, and operational reliability , while enabling front-end business teams to drive sustainable growth. Key Accountabilities 1. IBT Backend Operations - Own backend execution for all IBT channels including: - Order management, billing accuracy, pricing & rate validation - Contract adherence, scheme/discount governance, and dispatch coordination - Ensure alignment to IBT SOPs, internal controls, and audit requirements . 2. Government & Tender Operations - End-to-end operational ownership of Central/State Govt tenders : - Tender documentation, submissions, rate loading, LOA compliance - Supply adherence, LD/penalty monitoring, and audit-ready records - Act as custodian of tender governance and compliance discipline . 3. Corporate Hospitals & Modern Trade Support - Backend support for corporate hospitals and large pharmacy chains/Epharmacy : - Contractual pricing compliance, rate uploads, and account reconciliations - SLA adherence and issue resolution to ensure service consistency. 4. Compliance & Regulatory Governance - Ensure 100% compliance to internal policies, IBT SOPs, regulatory norms, and audit standards - Proactively identify operational risks and implement preventive controls - Support internal, statutory, and management audits. 5. Systems, SFE & IT Enablement - Serve as IBT SPOC for IT systems , including SAP, SFE tools, dashboards, and MIS platforms - Support data accuracy, access governance, UATs, enhancements, and issue resolution - Partner with IT to improve automation, reporting, and analytics . 6. MIS & Performance Reporting - Drive robust IBT MIS , dashboards, and analytics for leadership reviews - Ensure timely, accurate, and insight-driven reporting. 7. People Leadership - Lead, develop, and performance-manage a team of 18-20 backend associates - Set clear KRAs, productivity benchmarks, and capability-building plans - Build a culture of process discipline, ownership, and continuous improvement . 8. Stakeholder Management - Act as a strong backend partner to Sales, Finance, Supply Chain, IT, Legal, and Compliance teams - Ensure seamless cross-functional coordination with minimal business disruption. - 10-15+ years of progressive experience in Commercial Operations, - Significant exposure to pharma / healthcare / life sciences commercial models - Hands-on leadership experience managing multi-functional teams or COEs Skills: Dashboards, Order Management, Analytics Experience: 10.00-15.00 Years