Principal - Service Delivery Manager

Working Conditions Flexible to work in EST/PST working hours . Key Responsibilities - Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway. - Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations . - Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines. - Chair daily calls to co-ordinate open issues and next steps with the ability to track and report across multiple customers Skills: Incident Management, Problem Management, Service Delivery Management, Itil, Project Management, Program Management, Operations Management Experience: 0.00-5.00 Years