Logistics Manager

ROLE: Logistic Manager Location- Bangalore Experience required- 3-5 Years Role and Responsibilities: The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore. Key Responsibilities: - Customer Escalations: - Follow up and resolve customer escalations via email. - Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues. - Team Management: - Manage, train, and develop support staff to ensure high performance and professional growth. - Manage the Logistics Coordinator team to ensure smooth operations and effective communication. - Control attrition rates among delivery helpers through effective team engagement and support. - Warehouse Coordination: - Coordinate with the warehouse team to address and resolve errors and cancellations. - Ensure efficient and timely processing of orders and returns. - Order and Route Planning: - Develop alternative order plans in case of in-transit cancellations. - Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs. - Control route adherence and in-route cancellations to maintain delivery schedules. - Vendor and Cost Management: - Manage vendor agreements to ensure cost efficiency and reliable service. - Negotiate and maintain cost-effective logistics solutions with vendors. - Vehicle and Manpower Planning: - Plan and ensure the availability of vehicles required for deliveries. - Develop and implement manpower and daily task planning to meet operational needs. - Process Improvement: - Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency. - Monitor and control in-transit damage and develop strategies to minimize occurrences. - Repair and Installation TAT Control: - Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT). - Escalation Handling: - Handle escalations effectively and ensure a systematic approach to resolving issues. - Conduct RCA and implement actionable plans to prevent recurrences. Qualifications: - Bachelor's degree in logistics, supply chain management, business administration, or a related field. - Proven experience in logistics management or a similar role. - Strong leadership and team management skills. - Excellent communication and problem-solving abilities. - Proficiency in logistics software and Microsoft Office Suite. - Ability to work in a fast-paced and dynamic environment. - Strong organizational and multitasking skills.