Product Support Engineer Remote

Company Description Almuqeet Systems is a telecom technology provider delivering carriergrade messaging infrastructure including SMSC platforms for telecom operators SMS aggregators and CPaaS providers worldwide Its scalable solutions support global communication networks through SMSC systems SMS and USSD gateways messaging firewalls and number intelligence APIs JOB TITLE Product Support Engineer Product and DevOps Support SHIFT 9 hours Candidates should be comfortable with a rotational shift and working from the office EXPERIENCE 24 Years in Product or Server support Monitor the product server and performance in real time Solid working knowledge of web applications RESTful APIs requestresponse flow and clientserver architecture Handson exposure to Linux and Windows Server environments especially Linux Servers Ubuntu Rocky RedHat Basic knowledge of databases PostgreSQL or MS SQL including query execution troubleshooting and database connectivity validation Familiarity with DNS NS IIS Apache and NGINX for basic configuration on checks and service monitoring Strong understanding of TCP IP fundamentals ports firewall basics and connectivity testing using tools like Telnet and Netstat Experience with monitoring systems ticketing platforms and SSH tools for remote server access and incident handling Good to have experience with Wireshark Postman Zabbix and Grafana Proactive and R Doriented approach to problemsolving Ability to investigate root causes instead of temporary fixes Strong communication on skills hold on English language and client coordination on skills