NOC Support Administrator

What will you be doing - Network Operations Center (NOC) support in a 24x7 environment - Monitor application performance and system alerts using various monitoring tools - Respond to incidents and escalate issues according to established protocols - Trigger operational procedures for various types of production incidents - Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates - Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures - Coordinate, analyze, design, implement and administer solutions as per needs - Recommend best practices for improvements to current operational processes - Configure and maintain servers at database and Infrastructure level - Troubleshoot operational problems - Administer proactive database and infrastructure daily checks - Communicate status and planning activities to customers and other team members - Participate in the team s rotational shift pattern and on-call coverage rotation plan - Learn different database technologies and provide support What do we need from you - A minimum of 2 years of experience in a similar role - Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays - GCP background experience operating in a Linux environment - Familiarity with Windows, Linux and Network administration concepts - Ability to handle stressful situations with a level headed approach - Excellent English communication skills including verbal and writing skills - Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions - A curious mindset with the tenacity to fully diagnose why something went wrong - SQL Server knowledge is an asset - Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana) - Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies. - Relevant courses and certifications (MCSE, CCNA) Skills: Firewall Management, Vpn Configuration, Network Monitoring Experience: 2.00-7.00 Years