Managed Services Analyst, MXDR (Night Shift)

Job Description - Perform vigilant monitoring across various security dimensions, including intrusion detection, file integrity, endpoint protection, log management, and SIEM solutions. - Leverage expertise in cutting edge XDR solutions, such as Microsoft Sentinel, Microsoft Defender for Endpoint, Check Point Harmony Endpoint, and other solutions. - Navigate cloud environments, particularly Azure, to ensure comprehensive security coverage. - Skillfully analyze security events using log data and open-source intelligence to distinguish between legitimate and false-positive incidents. - Maintain meticulous records of security monitoring activities through efficient case management and ticketing technologies. - Contribute to the development, implementation, and maintenance of environment-specific rules, alerts, and dashboards within SIEM tools using custom queries. - Collaborate with clients to tailor and configure SIEM tools, aligning them with specific security and compliance requirements. - Effectively communicate security alerts to team members and clients regarding anomalies within the environment. - Apply technical writing prowess to craft formal documentation, including analytical reports and briefings. - Create and uphold a repository of standard operating procedures, technical documents, training materials, and troubleshooting guidelines for various security solutions. - Participate in on-call rotations to provide support beyond regular business hours, catering to client operational needs. - Conduct comprehensive data reviews to evaluate the efficacy of existing security and operational measures. - Assist in the administration and maintenance of SIEM, Log Management, and Data Analytical Platforms. - Address customer-initiated requests, such as Log Source configuration, Data Parsing, Use Case Development, and the resolution of complex issues related to managed security services. - Innovate by developing technical solutions that automate repetitive tasks, enhancing operational efficiency. - Provide leadership, guidance, and instruction to Junior SOC analysts, fostering a collaborative team environment. - Manage ticketing processes, including ticket creation, follow-up, and resolution, ensuring timely customer support. - Employ a combination of tools and analytical skills to investigate and identify the root causes of issues across various technologies. - Proactively monitor and provide near-real-time updates on the cyber security status, facilitating swift responses to emerging threats and incidents. - Conduct comprehensive data reviews to evaluate the efficacy of existing security and operational measures. - Assist in the administration and maintenance of SIEM, Log Management, and Data Analytical Platforms. - Innovate by developing technical solutions that automate repetitive tasks, enhancing operational efficiency. - Manage ticketing processes, including ticket creation, follow-up, and resolution, ensuring timely customer support. - Proactively monitor and provide near-real-time updates on the cyber security status, facilitating swift responses to emerging threats and incidents.