Assistant Manager - Information Technology

Description - PRINCIPAL ACCOUNTABILITIES Accountabilities | Major Activities | | - Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner - Service Level Agreements (SLAs) for support issues. - Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution. - Manage service requests, incidents, problems, and change requests through ITSM tools. - Support Month-end, Quarter-end, and Year-end financial closing activities. - Coordinate production deployments and post-production verification. - Ensure minimal business disruption during planned and unplanned outages - Act as the primary IT contact for Oracle EBS users. - Understand business requirements and provide timely functional and technical support. - Troubleshoot user issues and resolve application problems within SLA timelines. - Conduct regular follow-ups with business users until complete resolution. - Maintain high user satisfaction through proactive communication. - Provide application guidance, knowledge sharing, and end-user training. - Support onboarding of new users and business process adoption. - Have knowledge on PL sequel data queries, query to identify technical issues. - Prepare functional test scenarios and perform unit testing. - Support testing for - System Integration Testing (SIT) - User Acceptance Testing (UAT) - Regression Testing - Coordinate defect resolution with business users and implementation partners. - Validate fixes before production deployment. - Create, modify, disable, and reactivate Oracle user access. - Create and maintain responsibilities, menus, request groups, profile options, and role assignments. - Assign and revoke responsibilities based on approved access requests. - Ensure Segregation of Duties (SoD) compliance and least-privilege access. - Support employee onboarding, transfers, and separation activities. - Perform periodic user access reviews. - Remove inactive or unauthorized access. - Maintain complete documentation and approvals for all access - Support Internal Audit& External Audit - Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs. - Manage vendor tickets and service requests. - Identify opportunities to automate manual business processes. - Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation. - Prepare and maintain documents for - Functional Specifications - Technical Design Documents - SOPs - User Manuals - Maintain issue logs, RCA documents, and support documentation. - Conduct knowledge transfer sessions for support teams and business users. - Assist in in other Non-ERP application implementation and rollout. - Manage employee travel expense management system. - Manage Automation projects in assist in productionize. | - SKILLS AND KNOWLEDGE Educational Qualifications - B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification. - General Ledger (GL) - Accounts Payable - Purchasing (PO) - Inventory (INV) - Oracle EBS Functional/Technical Certification - Support experience in Oracle travel and expense management system - Python and Oracle Apex experience is preferred. - Automation of business processes through various tools will be an added advantage. | Functional /Technical Skills Experience in one or more Oracle EBS modules: | Experience: 2-5 years of relevant experience |