Program Manager / Project Delivery Manager

Release Leadership & Execution - Lead end-to-end release planning and execution across Product, Engineering, Go-to-Market (GTM), Customer Success, Support, and Operations. - Own release readiness and ensure successful delivery against timeline, quality, adoption, and business impact objectives. - Drive alignment, governance, and accountability across multiple concurrent product launches and releases. AI-Driven Delivery Excellence - Leverage AI-powered tools, copilots, automation, and analytics to enhance planning, execution, risk management, and reporting. - Champion AI-enabled workflows that improve operational efficiency, visibility, and decision-making. - Continuously identify opportunities to optimize release processes through GenAI and intelligent automation. Business Impact & Success Measurement - Define and monitor release success metrics aligned to customer adoption, revenue growth, operational efficiency, and user experience. - Ensure every release supports strategic business priorities and delivers measurable value. - Conduct post-release reviews to evaluate outcomes, capture learnings, and drive continuous improvement. Customer & Organizational Readiness - Ensure Sales, Customer Success, Support, and Delivery teams are fully prepared to launch, implement, and support new product capabilities. - Develop release communication, enablement materials, and readiness plans for internal and external stakeholders. - Gather and incorporate customer and stakeholder feedback to improve future release planning. Cross-Functional Program Leadership - Orchestrate complex dependencies, risks, and priorities across multiple teams and business functions. - Lead issue resolution, decision-making, and executive escalations to keep releases on track. - Deliver clear, executive-ready reporting on release progress, risks, milestones, and business outcomes. Qualifications : Education - Bachelor's or Master's degree in Engineering (B.E./B.Tech or M.E./M.Tech), or Computer Applications (MCA) Experience - 7+ years of experience in Program Management, Technical Program Management, Product Operations, or Project Management within software or SaaS organizations. - Proven success leading large-scale, cross-functional product launches or release management initiatives. - Demonstrated experience delivering programs that drive measurable business outcomes and customer value. AI & Digital Fluency - Hands-on experience using AI-powered tools, copilots, automation platforms, and analytics solutions to improve delivery effectiveness. - Strong understanding of how AI can enhance planning, execution, reporting, and operational decision-making. - Growth mindset with a passion for adopting emerging AI technologies and modern ways of working. Leadership & Execution - Exceptional cross-functional leadership with the ability to influence stakeholders without direct authority. - Results-oriented mindset with a strong focus on execution, ownership, and business outcomes. - Proven ability to manage multiple high-priority initiatives in fast-paced, dynamic environments. Communication & Strategic Thinking - Outstanding verbal and written communication skills, with the ability to engage both executive leadership and operational teams. - Ability to translate execution into strategic business impact and customer value. - Strong analytical, problem-solving, and decision-making capabilities. Success Profile The ideal candidate will: - Be relentlessly focused on business outcomes rather than project activities. - Leverage AI as a strategic enabler to accelerate execution, improve insights, and enhance decision-making. - Inspire accountability and collaboration across cross-functional teams. - Drive disciplined, high-quality release execution that delivers measurable customer and business value. - Thrive in a fast-paced environment, balancing strategic thinking with operational excellence. Skills:- Product delivery, Program Management, Delivery Management, Project delivery, Release Management, Product operations, GTM and Business readiness