Associate Service Manager - WBG HO / IPO / CIP - Customer Service

Description Position : Sigma Account Service - Location : Mumbai BKC Handling Account Opening, Account maintenance, Term deposit requests, CMS setup documentation (new clients/modification for existing clients), Escrow accounts creation, handling CMS client queries etc., through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like RPC, CMS Setup, CMS Ops, PSM, RM, LCC, BSG, IT etc. to speed up customer requests and resolve issues Additional Skill Set Required: Should have knowledge about Nodal Account/ Escrow Account Ability to work under pressure in a dynamic environment Should have eye for detail &; be meticulous Strong communication (Oral and Written) &; Networking Skills