Associate-Technology Operations Engineering

Associate-Technology Operations Engineering Bengaluru, KA, India(Hybrid) **Job Description** Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with business objectives **Responsibilities** + Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level target + Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications. + Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures. + Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues. + Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle. + Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc. + Automate deployments in test or production environments using standard + Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts + Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil. + Drive automation and ensure automated test scripts are completed for new features. + Mentor peers and demonstrate a passion for continuous learning environment for the team. + Good attitude, communication, willingness to learn and collaborate. + Bring a culture of innovation, ideas, and continuous improvement. + Challenging status quo, demonstrate risk taking, and implement creative ideas. + Implements resiliency standards, tooling, and best practices **Qualifications** Education Qualifications: + Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience + A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus. + Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment. + Experience in technology operations work + Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible. + Hands on programming experience in a minimum of one of the object-oriented languages like Java/Python + Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly. + Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time). + Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins + Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs. + Excellent collaboration skills, with the ability to work effectively in a cross-functional environment. + Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc. + Public Cloud certification is a plus **Job Info** + Job Identification 26010435 + Job Category Technology + Posting Date 08/06/2026, 11:09 AM + Apply Before 08/14/2026, 06:30 PM + Job Schedule Full time + Job Shift Day + Locations Part of Ground Floor, 7th to 11th floors, Rome North,, Bengaluru Urban, KA, 560037, IN(Hybrid) + Career Area Technology Return to Jobs List (https://careers.americanexpress.com/en/sites/CX\_1/jobs)