Floor Support - Quality Services

What Youll Do: The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. - Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review - Assist with distribution of reports, mail, and other correspondence to team members - Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month - Champion company core values and other company programs to engage and motivate our employees - Other duties as assigned Skills: Root Cause Analysis, Data Analysis, Quality Assurance, Process Improvement, Technical Support Experience: 2.00-7.00 Years